Once your order is confirmed, it will be dispatched from our side and out for delivery.
Worldwide delivery takes 5 days and up to 2 weeks according to countries regulations, while delivering around UAE takes 1 to 5 days, depending on your location.
Tracking information and an estimated delivery date will be provided to you.
When ordering or registering on our website, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
We hope that you will be satisfied with your order. However, if you wish to return or exchange your order, you can send us a request within 14 days from the date of purchase/delivery.
Your request period will expire after 14 days from the date of delivery (Online orders).
Return or Exchange requests will not be accepted without the order/Invoice number.
Your returned product should be returned in the same original protective packaging (carton box, dust bags etc.) to ensure it reaches us in good condition.
Please note that SECOND CHANCE has the right to refuse accepting returned items if used and if without original packaging condition.
Note that if a returned item does not meet the above conditions, it will be returned to the address of the original order and the cost of shipping will be deducted from your order.
Your refund will be processed after your returned order passes by our quality inspection.
Once your returned item is accepted, your refund will be credited back via the same payment method used to purchase your order (Excluding shipping fees).
Please note that it can take up to 15 days for us to receive your return.
Please note that refunds will be processed within 5-15 business days maximum.
You can request a return within 14 days from the date of delivery. Simply complete the return form online or email us your request [email protected]. We will arrange a pick up with an additional shipping fee depending on your location.
Once your return is accepted at our quality department, we will proceed with your refund.
After your returned order is accepted, we will process with your new requested order and your payment difference (If applicable) within 48 hours.
Please note that any items purchased during our sale-seasons are non-refundable.
Items purchased via our online store can only be returned or refunded via our online store only.
Returns & Exchanges policy does not apply to our vintage collection & to discounted items.