Privacy Policy

Last Updated: September 1, 2024.

Summary of Key Points

• What personal information do we process? We may process personal information when you interact with Second Chance L.L.C, depending on how you use our Services and the products and features you select.
• Do we process sensitive personal information? We do not process sensitive personal information.
• Do we receive information from third parties? We do not receive information from third parties.
• How do we process your information? Your information is processed to provide, improve, and manage our Services, communicate with you, ensure security and fraud prevention, and comply with the law.
• In what situations and with which parties do we share personal information? We may share your information in specific situations and with certain third parties.
• How do we keep your information safe? We implement organizational and technical security measures to protect your personal information.
• What are your rights? Depending on your location, applicable privacy laws may grant you certain rights regarding your personal information.
• How do you exercise your rights? The easiest way to exercise your rights is by filling out our data subject request form or contacting us.

Table of Contents

1. What Information Do We Collect?
2. How Do We Process Your Information?
3. When and With Whom Do We Share Your Personal Information?
4. Do We Use Cookies and Other Tracking Technologies?
5. How Long Do We Keep Your Information?
6. How Do We Keep Your Information Safe?
7. What Are Your Privacy Rights?
8. Controls for Do-Not-Track Features
9. Do California Residents Have Specific Privacy Rights?
10. Do We Make Updates to This Notice?
11. How Can You Contact Us About This Notice?

1. What Information Do We Collect?

Personal Information You Disclose to Us

In short: We collect the personal information you provide to us.

This includes information provided when registering on the Services, showing interest in our products and Services, participating in activities on the Services, or contacting us.

• Personal Information Provided by You: The personal information we collect depends on the context of your interactions with us, your choices, and the products and features you use. This may include names, phone numbers, email addresses, usernames, passwords, billing addresses, contact or authentication data, and debit/credit card numbers.
• Sensitive Information: We do not process sensitive information.
• Payment Data: We may collect data necessary to process your payment, such as payment instrument numbers and associated security codes. All payment data is stored by [Payment Processor Name]. You may find their privacy notice here: [Link].

2. How Do We Process Your Information?

In short: We process your information to provide, improve, and manage our Services, communicate with you, ensure security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent.

The reasons we process your personal information vary depending on your interaction with our Services, including:

• To facilitate account creation and authentication and manage user accounts: We may process your information to create and log in to your account, keeping it functional.
• To deliver and facilitate the delivery of services to the user: We may process your information to provide the services you requested.
• To respond to user inquiries and offer support: We may process your information to address your inquiries and resolve any issues related to the requested service.
• To send marketing and promotional communications: With your consent, we may process your information for marketing purposes. You can opt out of our marketing emails at any time.

3. When and With Whom Do We Share Your Personal Information?

In short: We may share your information in specific situations described below and/or with the following third parties.

We may need to share your personal information in the following scenarios:

• Business Transfers: We may share or transfer your information in connection with, or during negotiations for, any merger, sale of company assets, financing, or acquisition of all or part of our business to another company.

4. Do We Use Cookies and Other Tracking Technologies?

In short: We may use cookies and other tracking technologies to collect and store your information.

Cookies and similar tracking technologies (such as web beacons and pixels) may be used to access or store information. Specific details on how we use these technologies and how you can manage cookies are outlined in our Cookie Notice.

5. How Long Do We Keep Your Information?

In short: We retain your information for as long as necessary to fulfill the purposes outlined in this privacy notice, unless a longer retention period is required by law.

We keep your personal information only as long as it is necessary for the purposes stated in this notice, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements).

When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it. If deletion or anonymization is not possible (for example, because the information is stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. How Do We Keep Your Information Safe?

In short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented reasonable security measures designed to protect your personal information. However, despite our efforts, no method of electronic transmission or storage is 100% secure, so we cannot guarantee that unauthorized third parties will not be able to defeat our security measures.

Although we strive to protect your personal information, transmitting personal information to and from our Services is at your own risk. You should only access the Services in a secure environment.

7. What Are Your Privacy Rights?

In short: You may review, change, or terminate your account at any time.

If you are in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to file a complaint with your local data protection authority. Contact details can be found here.

If you are in Switzerland, contact details for the data protection authorities are available here.

Withdrawing your consent: If we rely on your consent to process your personal information, you have the right to withdraw it at any time. Withdrawing your consent will not affect the lawfulness of any processing carried out before the withdrawal, nor will it affect processing based on other lawful grounds.

Opting out of marketing and promotional communications: You can opt out of marketing communications by clicking the unsubscribe link in our emails or contacting us as outlined in "How Can You Contact Us About This Notice?" You will be removed from our marketing lists, but we may still communicate with you for non-marketing purposes.

8. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting to signal your privacy preference. Currently, no uniform technology standard for recognizing and implementing DNT signals has been finalized, so we do not respond to DNT browser signals or any other mechanism that automatically communicates your preference not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

9. Do California Residents Have Specific Privacy Rights?

In short: Yes, if you are a resident of California, you have specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, allows our California-based users to request and obtain from us, once a year and free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of those third parties. If you are a California resident and would like to make such a request, please submit it in writing using the contact information provided below.

If you are under 18, reside in California, and have a registered account with our Services, you have the right to request the removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact details provided below and include the email address associated with your account along with a statement that you reside in California. While we will ensure the data is not publicly displayed on the Services, please note that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

10. Do We Make Updates to This Notice?

In short: Yes, we will update this notice as needed to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date, and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to stay informed about how we protect your information.

11. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you can reach us by email at info@secondchanceonline.com, or by post to:

Roots Concept Garments Trading Co. LLC
Dubai
Dubai, Dubai
United Arab Emirates